KDP Format Promise & Refund Policy

Submit within 30 days of purchase. We refund only in these two cases:

1. Formatting rejection. An original PDF exported by the app is rejected by Amazon KDP for a covered formatting defect that you cannot fix inside the app. Covered defects:

• content outside the margins or safe area;
• wrong bleed;
• page size not matching the chosen trim;
• cover spine width not matching the page count;
• fonts not embedded;
• images below KDP's minimum print resolution.

1. App not working. You cannot sign in, create or export PDFs, or a purchased feature does not work, and support cannot fix it in time.

Not covered:

• Change of mind, not using the product, or not liking it.
• Low sales or no income.
• KDP rejections for undisclosed AI content, duplicate content, trademark or copyright problems you added, or non-compliant titles, keywords or descriptions.
• PDFs edited outside the app.
• Buyer setting mistakes (wrong trim, wrong page count).
• KDP upload limits (2 new titles per format per week).
• Outdated browsers, blocking extensions, your internet connection, or an expired or empty third-party AI key.

Evidence to include:

• Order ID and purchase email.
• For a formatting rejection: the KDP email stating the formatting reason, the original unedited PDFs, and your theme and settings (trim, page count, difficulty).
• For an app problem: a description, a screenshot or recording, your browser/device, and the steps to reproduce it.

Process:

1. Email [email protected] with the evidence.
2. We verify within 48 hours.
3. We fix first: a corrected PDF or an app update.
4. If we cannot fix it, we refund. Everything is resolved within 7 days of your request.

Amount:

• Only the affected product is refunded, not the whole funnel.
• AI credits: used credits are not refundable; unused credits are refunded proportionally.
• Reseller License: no refund once the reseller materials have been delivered.

After a refund:

• Only the refunded purchase's access and rights end. Your core studio and other valid purchases remain.

Before a dispute: please contact us first. We answer every request.

Mandatory consumer rights and payment-platform decisions are not excluded by this policy.